Frequently Asked Questions

What advantages do I have using a kennel as my boarding choice?
  • If the kennel is a quality facility, pets receive constant supervision and observation in an environment of all healthy dogs and cats. All pets are required to be inoculated for rabies, DHLPP and bordetella.

How do I know if the kennel is a quality facility?
  • Ask your local veterinarian for their recommendation, then visit every area of the kennel building. A kennel that is open for visits at all times assures excellence in care. We invite you to stop by our boarding facility during our business hours for a personal tour and to receive more information. No appointment is necessary.

Does my dog receive a walk as part of standard boarding?
  • Yes! All dogs receive a walk as part of standard boarding. A walk is for 15 minutes and is individual time with your dog and our staff. Visit our Pricing page for more information on our boarding packages.

What if I want extra exercise?
  • We will gladly provide 15 minute walks or playtimes but there is a charge for that service. Visit our Pricing page for information on extra services that can be added to your pet’s boarding package.

What should I bring?
  • You may bring easily washable bedding and a few toys (please label or mark items clearly). If your pet is on a special diet please bring their food in a sealed container labeled with their name and amount to be given daily. All medications should be labeled clearly with name and dosage. Please bring a copy of your pet’s current certificate of vaccination. Our requirements for dogs are: rabies, DHLPP and bordetella every year. Visit our Check In page for an arrival checklist.

Will my pet be sad, scared or lonely?
  • Our trained kennel assistants provide lots of attention to each pet. They can spot stress and will work with that pet to eliminate their fears. Most pets enjoy the company of people and other pets. They adapt quickly to their new surroundings.

What if my pet won't eat?
  • We use a small amount of high quality canned food mixed with dry. Most pets eat immediately. For any that do not eat we use rice, hamburger, cheese, or chicken. No pet will go hungry.

Can I call and check on my pet?
  • Positively yes! Many of our clients call to check on their pets. You may also contact us by email.

Can I have a friend visit my pet?
  • Certainly, they may visit any time during out regular hours of 8:00 am – 8:00 pm Monday to Sunday.

Does my pet have direct contact with other pets?
  • No.

What if my pet becomes sick?
  • Less than one per hundred ever become sick. If they should, we will contact your veterinarian during business hours. We will contact an emergency veterinarian service during off business hours. First aid supplies are in stock at the kennel.

What is Bordetella?
  • Bordetella is a severe respiratory virus common whenever a large number of dogs are present. It is easily prevented by a vaccine given either by nasal or injection.

Can you give my pet medications?
  • Yes, our staff can administer oral, topical or injections of medication required by your veterinarian.

Is the kennel heated and air-conditioned?
  • Yes, both. We keep our facility climate controlled at all times.

How much time does my dog spend outside?
  • Each dog has an individual run. If the outside temperature is comfortable, dogs will be outside as long as they are comfortable. If the weather is inclement dogs are permitted outside every three hours. Our facilities Our 4,000 sq.ft. fully heated and air conditioned retreat offers luxurious indoor/outdoor boarding options.

How and when do I pay?
  • You may prepay or pay upon pickup. We accept Cash, Debit, Visa, MasterCard and Certified Cheques.

What about deposits and cancellations?
  • Deposits of $25.00 are required for reservations for major holidays and during the months of June, July and August and on extended holidays.

How do you prevent pets from getting fleas and ticks?
  • Every pet is inspected upon arrival and must be flea and tick clear or they will be bathed before entering the run area. You will be charged for the bathing service.

Can my dog escape from the kennel?
  • The building is totally secure. Inside runs have tiled walls with mesh on the top between each enclosure. Outside fencing is 8 ft. high. Pets are unable to climb it. All exterior doors and the entire building are surrounded by a second 8 ft. wood fence and a series of gates.

What if my dog is afraid of thunderstorms?
  • A kennel attendant will stay with them until the storm is over.

What about storms or emergencies at night?
  • The manager’s residence is on the property.

What if my dog does not like men?
  • In that case only a female attendant will provide for your dog.

How far in advance do I need to make my reservations?
  • During peak travel seasons and holidays make reservations at the same time you make your own. During summer vacation months and over holidays a reservation in advance is recommended. Same day bookings are accepted when we have availability.

My dog is very old, deaf or blind.
  • We provide care befitting dogs with special needs. All dogs are assisted to the outdoor areas for walks every 2 to 3 hours.

What if I can't make it to your facility? Could you pick my pet up?
  • Yes! Our shuttle van can pick up your pet and shuttle them to and from our facility. Find out more here.

Still Have a Question?

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