Frequently Asked Questions

What are the benefits to using a kennel as my boarding choice?
  • There are many benefits of using a kennel as a boarding choice, including:

    • Expert and professional care. When you bring your pet(s) to our facility, they’re cared for by staff who are professionally trained, many with post-secondary education and who are passionate about caring for animals.
    • Constant supervision. You’ll never have to worry that your pet will be unattended! 
    • Healthy environment. Our facility requires all pets to be up to date on all vaccinations. These include Distemper, Hepatitis, Parainfluenza, Parvovirus, Rabies, Bordetella, Panleukopenia, Rhinotracheitis, Rabies and Calicivirus. This is not only for the safety of your pet, but for all pets at our facility.
    • Adequate space and comfort. All pets are given their own space separate from other animals in a clean, comfortable, and climate-controlled environment. 
How do I know if the kennel is a quality facility?
  • The first step to knowing if a kennel is a quality facility is to ask your local veterinarian for their recommendation and then to visit every area of the kennel facility you’re interested in. A kennel that is open for visits at all times tends to demonstrate their excellence in care and cleanliness. 

    While visiting, you should make sure everything is safe and secure, that kennels are an adequate size for the dogs or cats they’re holding, and that the area is well ventilated and that there are no strong, bad odours. A quality pet boarding facility’s number one concern should be the safety and comfort of all visiting pets.

    We also recommend reviewing staff and any training or experience they have working with animals. A high-quality kennel will have at least one staff member who is qualified in pet care to assist and watch over the pets at all times. We invite you to stop by our boarding facility during our business hours for a personal tour and to receive more information. No appointment is necessary!

Does my dog receive a walk as part of standard boarding?
  • Yes! All dogs receive a walk as part of standard boarding. A walk is for 15 minutes and includes one-on-one time with our staff. Visit our Dog Pricing page for more information on our dog boarding packages.

What if my dog needs extra exercise?
  • All dogs under our standard boarding package receive one walk per day, but we will gladly provide extra 15 minute walks or playtime sessions for an additional charge. Visit our Pricing page for information on extra services that can be added to your pet’s boarding package.

What do I need to bring with me to take my pet to the kennel?
  • There are a few things you should pack to make sure your pet will have a healthy and happy stay with us:

    1. The most important one: proof of current vaccinations! You may provide us with a copy of the certificate signed by your veterinarian or e-mail info@EscarpmentPetRetreat.ca or fax a copy to us at 1-905-335-4423. Please see our Policy page for a list of required vaccinations.
    2. If your pet requires any medication, please ensure it’s labelled clearly with your pet’s name and the dosage.
    3. We recommend bringing the food that your pet currently consumes to avoid sickness or stomach upset.  If your pet is on a special diet, please bring their food in a sealed container labeled with their name and amount to be given daily. For more information on feeding please review our Policy page.
    4. Veterinarian information in the case of an emergency. A pet emergency or illness is rare, but for the safety of your pet we like to have all the information we require.
    5. You may bring easily washable bedding and a few toys (please label or mark items clearly).

    For more information, you can view our check-in page for our arrival checklist.

Will my pet be sad, scared or lonely when boarded?
  • It is only natural that your dog or cat may become anxious when you’re not around. They may miss your presence and the comfort of their home. Our trained kennel assistants provide lots of attention to each pet to ensure these feelings won’t overcome your pet! Our assistants can spot stress and will work with your pet to eliminate their fears. Most pets enjoy the company of people and other pets and will adapt quickly to their new surroundings.

    If you’re worried your dog or cat may need extra attention, we provide additional services like walks or playtime. View our Pricing page for more information.

What if my pet won't eat while boarded?
  • It’s a common reaction for pets to not eat when they feel anxious or upset. Our trained kennel assistants will do their best to make your pet feel at home, but the best way to encourage pets to eat is to include a little bit of extra tasty food! We use a small amount of high quality canned food mixed with dry. Most pets eat immediately. For any that do not eat, we use rice, hamburger, cheese, or chicken — no pet will go hungry!

    Let us know of any allergies your pet may have to certain foods so we can work within their dietary restrictions.

Can I call and check in on my pet while they are boarded?
  • Positively yes! Many of our clients call to check on their pets. You can call us at 1-905-333-0333 or contact us by email at info@EscarpmentPetRetreat.ca.

Can I have a friend visit my pet while they are boarded?
  • You can absolutely have a friend visit your pet! They may visit any time during our regular business hours between 8:00 am – 8:00 pm Monday through Sunday.

Does my pet have direct contact with other pets while they are being boarded?
  • No, your pets do not have direct contact with other pets. The comfort and safety of your pet is our main concern.

What if my pet becomes sick while being boarded?
  • It is rare that a pet will become sick, but if they should, we will contact your veterinarian during business hours or an emergency veterinarian service during off-hours. We also have first aid supplies in stock at the kennel.

What is Bordetella?
  • Bordetella is a severe respiratory virus found in dogs and is common whenever a large number of dogs are present. It is easily prevented by a vaccine given either by nasal or injection.

    Our facility requires all dogs to be vaccinated for Bordetella. For more information on required vaccinations, visit our Policies page.

Can your boarding staff give my pet medications?
  • Yes, our staff can administer oral, or topical medications required by your veterinarian. We request that you clearly label all medications with your pet’s name and the dosage.

Is the kennel heated and air-conditioned?
  • Yes, our pet boarding facility is equipped with both heating and air conditioning. We keep our facility climate-controlled at all times to ensure a comfortable environment.

How much time will my dog spend outside while boarded?
  • For our standard boarding, each dog is taken on at least one walk outdoors per day, and if the outside temperature is comfortable, dogs will be outside as long as they are comfortable. If the weather is inclement, dogs are permitted outside every three hours.

How and when do I pay for my pet’s boarding?
  • You have the option to prepay or pay upon pickup. We accept Cash, Debit, Visa, MasterCard and Certified Cheques.

What about deposits and cancellations?
  • All reservations require a non-refundable deposit. The amount of the deposit is based on the number of days reserved and the number of suites required. See our Policies page for more details on the amount of each deposit.

    Deposits of $200.00 are required for reservations for major holidays, and during the months of June, July and August.  On extended holidays a deposit of 50% of boarding fees is required upon drop off and a valid credit card placed on file.

How do you prevent pets from getting fleas and ticks?
  • We prevent your pet from getting fleas or ticks by inspecting every pet upon arrival before allowing them to enter the run area. If your pet is found to have fleas, we will bathe them before they enter the run area for the protection of all other pets in our care. You will be charged for the bathing service, so we encourage you to check and make sure your pet is flea and tick-free before dropping them off to avoid this extra charge.

Can my dog escape from the kennel?
  • We ensure your dog will remain safe inside our facility. The building of our facility is totally secure and the inside runs have tiled walls with mesh on the top between each enclosure.

    Outside, our fencing is 8 ft. high to ensure pets are unable to climb it and all exterior doors and the entire building is surrounded by a second 8 ft. wood fence, a roof and a series of gates.

What if my dog is afraid of thunderstorms?
  • If your dog is afraid of thunderstorms, a kennel attendant will stay with them until the storm is over to make sure they feel comfortable and safe. Let our staff know if your pet is afraid of storms to ensure we give them the attention they need.  Some clients provide a thunder jacket that we can put on your dog to help make him/her more comfortable.

What if my dog doesn't like men?
  • If your dog is either anxious, aggressive, or simply does not like men, please let us know and we will ensure only a female kennel attendant will provide care for your dog to ensure the safety of our employees and the comfort of your pet.

How far in advance do I need to make my pet(s) reservations?
  • We recommend making your pet’s reservation at the same time you would make your own during peak travel seasons and holidays. Same day bookings are accepted when we have availability but for busier times of the year (during the summer months and over holidays) we recommend reserving in advance.

    If you have any other questions about reservations, feel free to contact us at 1-905-333-0333, or by email at info@EscarpmentPetRetreat.ca.

What if my dog is very old, deaf or blind?
  • If your pet is old, deaf, or blind, we will adjust our care to give your dog the attention they need. We provide care appropriate for any and all dogs with special needs. All dogs are assisted to the outdoor areas for walks every 2 to 3 hours. Feel free to contact us if you have any other questions or concerns.

What if I can't make it to your facility? Could you pick my pet up?
  • Can’t make it to our facility? Don’t worry! Our shuttle van can pick up your pet and shuttle them to and from our facility. Find out more here.

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