Retreat Policies

Visits

The door is always open during operating hours. Visits are encouraged and never require an appointment. Our assurance to pet owners is that the highest standards of care are provided at all times. Pets are welcome with proof of current vaccinations.

Payment
  • Since reuniting with your pet will be an exciting event, we request that payment for your invoice be made before your pet is reunited with you.
  • Payment can be made using Cash, Debit, Visa, MasterCard and Certified Cheques. (No personal cheques accepted)
  • Peak season includes Christmas, March Break, all weekends in June, July, August and long weekends
Booking and Cancellation Policies

All reservations require a non-refundable deposit. The amount of the deposit is based on the number of days reserved and the number of suites required.

For example:

  • 1-2 day stay: $25 deposit required
  • 3-7 day stay: $50 deposit required
  • Greater than 7 days: 50% of boarding fees

Deposits are applied to the invoice at check out.

Aggressive Dogs

Aggressive dogs will be accepted for boarding at the discretion of the staff. We keep this policy in place to maintain the safety and happiness of our guests. Certain restrictions may apply and will be discussed at time of reservation. Also, please let us know if your pet has any personality traits that we should be made aware of. This will enable us to care for your pet and make their stay more enjoyable.

Vaccinations

Proof of vaccinations is required on an annual basis. You may provide us with a copy of the certificate signed by your veterinarian or fax a copy to us at 1-905-335-4423. Your pet will not be permitted to enter without this certificate on file. Should you arrive without the required current vaccinations, we will have no choice but to insist that you take your pet directly to the veterinarian to receive the current vaccinations. We will take your pet to the vet. A minimum charge of $50 plus the vet bill for this service.

Vaccinations required for your pet:

  • Dogs: Distemper, Hepatitis, Parainfluenza, Parvovirus, Rabies, and Bordetella
  • Cats: Panleukopenia, Rhinotracheitis, Rabies and Calicivirus
Medication

Please inform our staff if your pet requires medication. Medications should be labelled with your pet’s name, name of drug and amount to be administered. We will administer the medication at no extra charge. Also, please inform us of any medical conditions such as allergies, arthritis, tumors, etc.

Please note that while Escarpment Pet Retreat Inc will administer the medications as required, we do not maintain that its staff has been specifically trained to treat your pet’s medical condition. If you have any concerns about your pet’s condition, you should board your pet with a veterinarian or animal hospital where your pet can be treated by medically trained professionals.

Important for Us to Know

Please inform the staff if your pet has or is experiencing any of the following problems: seizures, heart murmurs, eye or ear infections, bleeding, diarrhea, arthritis, allergies, hip dysplasia, tumors, constipation, or anything else we should be made aware of.

Medical Attention

We have established relationships with many veterinarian practices and communicate with them often. Should your pet require emergency veterinary care during their stay with us, we will take them to your veterinarian (within reasonable driving distance). Although we prefer to use your vet because they are familiar with your pet’s medical history, if this is not possible, we will use our own vet. There will be a charge for our time for taking your family member for medical treatment. Furthermore, if we are required to pay the veterinarian bill on your behalf, we will add this amount to your boarding invoice.

Feeding

Please make us aware of your animal’s feeding schedule as maintaining this will assist in making your pet’s stay more comfortable. We suggest that you bring the food that your pet currently consumes to avoid him or her from becoming sick or upset.

Special diets are no problem as we have a refrigerator and freezer for clients who serve raw food. Please bring your food in a labeled container with enough food for your pets entire stay.

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